PRIVACY NOTICE

The GDPR (General Data Protection Regulation) May 2018 is the legal regulation that has been put in place to safeguard an individual’s personal information. The following privacy policy details the lawful basis for HD Sports Rehab to hold information, the type of information that HD Sports Rehab holds about clients, why that information is required, who it is shared with, how that information is used and protected and details the rights an individual has in terms of access to that information or, requests for information held to be amended or deleted.

WHY THE INFORMATION IS REQUIRED

The lawful basis by which I hold this information is held under Special Category Data: Health

To provide an effective and safe treatment, I require information about your current health and your medical history. This information is used only to provide you with the best possible course of treatment.

I also require your contact details to arrange appointment times with you

As a registered Sports Rehabilitation Therapist with BASRaT (British Association of Sports Rehabilitators) I abide by their codes of conduct and confidentiality requirements.

WHERE THE INFORMATION IS GATHERED FROM

HD Sports Rehab may collect personal information from:

Email or Text messages sent from individuals to HD Sports Rehab

Discussions with clients during the consultation process and during subsequent treatments

WHAT INFORMATION IS HELD

HD Sports Rehab may collect the following personal information:

Name, title and date of birth.

Contact information including email address, telephone numbers and home address.

Emergency contact or next of kin details.

Medical history and other health related information provided on the consultation form and discussed during the first and subsequent treatments.

Treatment detail and assessment notes which will be recorded after each massage session.

Follow up information which may be discussed with you by phone email or text after your treatment.

Diarised records of appointment times

WHAT IS DONE WITH THE INFORMATION GATHERED

HD Sports Rehab requires this information to assess your treatment requirements and provide you with a safe and effective treatment. Additionally, the information is used to refer to at subsequent treatments in order to assess levels of improvement.

The information may be shared with other healthcare practitioners, should you be referred to one of these by HD Sports Rehab. This will only be done with your consent. Your information will not be shared with anyone else (other than required for legal process) without explaining the reason why this is necessary and obtaining your explicit consent.

The contact information you provide may be used by HD Sports Rehab to contact you in relation to appointment times or dialogue regarding your treatment plan.

Marketing Communications

We may use the personal information you provide to us for marketing purposes, such as sending promotional emails, newsletters, or other marketing materials related to [Your Sports Therapy Clinic]. By providing your consent, you agree to receive such communications.

Consent Mechanism

We will obtain your explicit consent before sending marketing communications. You have the right to opt out of these communications at any time by using the “unsubscribe” link provided in our emails.

Sharing of Information

We do not sell, rent, or lease your personal information to third parties for their marketing purposes without your explicit consent.

HOW LONG IS THE INFORMATION HELD FOR

HD Sports Rehab is required to keep your information for a period of 6 years after your last treatment for insurance purposes. Your data will not be transferred without your consent.

Disposal of Data: Once per year, HD Sports Rehab will review all client records and destroy any records that are no longer bound by the regulated legal timescale for such records to be held.

SECURITY POLICY

HD Sports Rehab is committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, suitable physical, electronic and managerial procedures have been put in place to safeguard and secure the information that is collected both online and on paper.

The health information is held on a clinical, password protected software. Contact details including telephone numbers and email addresses are held on a password protected telephone.

INDIVIDUALS RIGHTS

Full details of individual’s rights can be found at:

https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

NOTES:

If an individual does not agree to HD Sports Rehab keeping records of information about an individual and treatment records, then it may not be possible to provide the treatment.

Additionally, therapists have to keep records of treatment for a specific period of time as described above which may mean that even if you ask for information to be erased, they might be bound to keep these details until the period has elapsed.

COOKIE POLICY

Effective Date: 21-May-2023
Last Updated: 21-May-2023

What are cookies?

This Cookie Policy explains what cookies are and how we use them, the types of cookies we use i.e, the information we collect using cookies and how that information is used, and how to manage the cookie settings.
Cookies are small text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make it more secure, provide better user experience, and understand how the website performs and to analyse what works and where it needs improvement.

How do we use cookies?

As most of the online services, our website uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.
The third-party cookies used on our website are mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.

Types of Cookies we use

Manage cookie preferences Cookie Settings You can change your cookie preferences any time by clicking the above button. This will let you revisit the cookie consent banner and change your preferences or withdraw your consent right away.
In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. Listed below are the links to the support documents on how to manage and delete cookies from the major web browsers.
Chrome: https://support.google.com/accounts/answer/32050
Safari: https://support.apple.com/en-in/guide/safari/sfri11471/mac
Firefox: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox?redirectslug=delete-cookies-remove-info-websites-stored&redirectlocale=en-US
Internet Explorer: https://support.microsoft.com/en-us/topic/how-to-delete-cookie-files-in-internet-explorer-bca9446f-d873-78de-77ba-d42645fa52fc

If you are using any other web browser, please visit your browser’s official support documents.
Cookie Policy Generated By CookieYes – Cookie Policy Generator.

Terms and Conditions for special offer to Striders and Levitate Gym members:

Members of St Albans Striders and Levitate Gym are eligible for the following special offers:

• 25% off the initial treatment session.
• 10% off all ongoing treatment sessions.

1. Eligibility: To qualify for these discounts, proof of active membership with St Albans Striders or Levitate Gym must be presented at the time of treatment.

2. Non-transferable: These offers are exclusive to members of St Albans Striders and Levitate Gym and cannot be transferred to non-members.

3. Cannot be Combined: These discounts cannot be used in conjunction with any other offers, promotions, or discounts – including package offers.

4. Validity: The offers are valid only for the specified treatments and cannot be applied retroactively.

5. Changes and Termination: We reserve the right to modify or terminate these offers at any time without prior notice. Any changes will be updated on our website.

 CANCELLATION POLICY

Clients are required to give 24 hours notice to cancel or rearrange an appointment. Failure to give sufficient notice may result In 50% of the treatment fee being charged. 

HD Sports Rehab reserves the right to discharge patients who repeatedly fail to attend appointments without notice. This is to ensure fiat access to appointments for all patients. HD Sports Rehab reserves the right to decline or discontinue treatment where it is deemed that the therapeutic relationship or clinical setting is not appropriate to meet the patients needs. In such circumstances patients will be sign posted to alternative appropriate services